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Scope of Work- To provide a single point of contact for users,
- Deals with management of both routine and non-routine incidents and requests.
- Provision of 1st line support for incidents.
- Takes ownership for listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are 'beyond them' and escalates so they can be resolved
- Prefer graduates from Computer Science or related discipline
- Freshers are encouraged to apply
- Showcase good interpersonal skills for customer relations
- Problem solving skills
- Language : English & Mandarin